13 Métricas de recursos humanos importantes y cómo rastrearlas

Employers use human resources (HR) metrics to measure how their human capital-related costs contribute to overall business performance. HR Metrics can also be used to establish a baseline for your business to track productivity, revenue, training, and more. As your numbers increase (or decrease) around this baseline, you can determine steps to take, as necessary, to improve performance.

We compiled 13 of the most common metrics you should know to evaluate the performance, health, and effectiveness of your human resource activities. You can use these metrics when comparing your business to other companies of a similar size and industry.

1. Revenue Per Employee

Revenue per employee, which calculates the value of employees to your operations, helps a business know how efficiently they are utilizing their employees. This metric is determined by dividing the total annual revenue by the total number of employees in your organization. This will let you know how much revenue you generate per employee in your business. The higher the number, the greater the productivity.

Revenue Per Employee = Total annual revenue Total number of employees

  • Your company employs 25 people
  • Your total annual revenue is $1.65 million

Revenue Per Employee = $1,650,000 25 = $66,000

Whats important is that, on average, employees bring in more than it costs to hire them. In our example above, as long as your employees are paid less than $66,000 per year per employee (on average) you are bringing in more revenue than it costs to employ. Ideally, you will want that number to be significantly higher than per-employee pay. Factors that can affect this number include rate of turnover, industry, and age of your business.

2. Profit Per Employee

This metric reflects your companys net income per employee based on your most recent 12 months. To measure this metric, calculate the net profit from the most recent 12 months and divide it by the current number of full-time equivalent (FTE) employees.

Profit Per Employee = Net profit (from the last 12 months) Number of FTE employees

  • Your company employs a total of 75 full-time employees
  • Your net profit from the past 12 months is $585,000

Profit Per Employee = $585,000 75 = $7,800

Like with revenue per employee, obviously the higher this number the better for your business. It can also be impacted by the same factors as revenue per employee.

Full-time Equivalent (FTE) Employees

Several HR metrics, including profit per employee, require calculating full-time equivalent (FTE) employees, which can be complicated. There are many factors to take into account. Learn how to calculate this metric using our What is FTE? article.

Calculating FTEs is especially important when it comes to benefits compliance. The Affordable Care Act (ACA), for example, requires employers with 50 or more FTEs to provide health insurance.

If you have a healthcare benefits broker or provider, such as Rippling , they will manage these calculations for you. Rippling is an all-inclusive HR provider that helps you obtain benefits and provides mandatory ACA reporting as well as other aspects of HR. Additionally, you can begin your relationship under a professional employer organization (PEO) and seamlessly transition when your company grows and no longer needs a PEO.

3. Cost of HR Per Employee

If you have an HR manager or another person on your staff who performs HR-related duties, such as payroll or execution of new hire orientation and employee training, then this metric will help assess the overall cost of HR support. To best calculate this, take the total compensation of your HR team members, or the portion of the job of the person who manages these HR duties, and divide by the number of employees on payroll.

Cost of HR Per Employee = Total HR salary and benefits Number of employees

  • Your company employs 150 employees
  • You have an HR staff of 4 (each making $50,000 per year)
  • Each HR employee has a total cost of benefits of $627.48* per month ($7,529.76/annual)
  • Total HR salary and benefits per year for 4 HR employees is $230,119.04

Cost of HR Per Employee = $230,119.04 150 = $1,534.13

* Total benefits in this example calculated using the example in metric #4 below

4. Healthcare Costs Per Employee

This metric helps you understand how much of your budget is being spent on employee health insurance costs. To calculate your healthcare costs per employee, sum up what you contribute to your employees healthcare premiums over a benefits period (i.e., one month) and divide it by the number of insured employees.

Healthcare Costs Per Employee = Total healthcare costs Number of employees signed up for healthcare

  • Your company employs 150 employees
  • Of the 150 employees, 133 are signed up for healthcare coverage
  • Your total healthcare costs are $83,455 per month

Healthcare Costs Per Employee (monthly) = $83,455 133 = $627.48 Note: This example shows the full premium amount paid. If you contribute only a portion of that premium to each employee your costs per month will be reduced by their contribution amount. For instance, if you contribute 50% to insurance premiums your total cost per employee per month would be $313.74.

Since healthcare costs are continuing to increase each year, employees and employers alike are looking for ways to cut costs yet have rich benefits for team members and their families. Tracking this cost is the first step in determining how your company is spending its resources.

If you find your costs are rising higher than you deem affordable, consider using a PEO , which pools together a large grouping of small businesses to offer affordable large-company benefits.

5. Cost Per Hire

Cost per hire is the average amount of money, resources, and time your company allocates to hiring . This metric attaches to a recruiting budget rather than a one-off recruitment.

Cost Per Hire = All recruiting and HR staffing costs Number of new hires

  • Your company plans to hire 10 people in the fiscal year
  • Your recruiting and staffing budget is $20,000

Cost Per Hire = $20,000 10 = $2,000 This would cover costs for recruiting, hiring, and onboarding the new employee.

Its important to include all variable, direct, and indirect costs of each hire. This includes recruitment ads, background checks , onboarding and training costs, and even a proportional cost of your applicant tracking system (ATS), if the company has one.

6. Employee & New Employee Turnover

Employee turnover can help determine how satisfied employees are at your company. The average turnover rate in the US is around 20% , although that number has jumped during the COVID-19 pandemic.

A high employee turnover rate is costly to a business. Each time an employee departs from your organization, you dedicate the expense to recruit, interview , hire, onboard, and train a new employee. Historically, the costs associated with employee turnover have been reported to be as high as 50%60% of an individual employees annual salary.

There are two types of employee turnover metrics to consideremployee turnover over a period of time and new employee turnover within 90 days.

  • Employee Turnover: Over Time
  • Employee Turnover: New Hires

To calculate employee turnover over time, take your employee headcount, and divide that number by the number of employees who have left, regardless of reason, over a selected time (usually calendar or fiscal year), then multiply by 100 to get a percentage.

Turnover Rate Over Time = (Number of employees who left the company Average number of employees) x 100

  • Your company employs a total of 150 employees
  • Over the course of one year 37 employees have left the company

Turnover Rate Over Time = (37 150) x 100 = 24.7%

To calculate this metric, divide the number of new hires who leave in the first 90 days by the total number of new hires in that same time frame and then multiply by 100 to get a percentage.

Percent of New Hires That Leave in 90 Days = (Total number of new hires who leave within 90 days Total number of new hires) x 100

  • Your company hired 10 new employees
  • Within 90 days, three of those new employees leave

Percent of New Hires That Leave in 90 Days = (3 10) x 100 = 30%

See our article on employee retention for tips on how to lower your employee turnover rate.

7. New Hire Diversity & Inclusion

True diversity in your workforce involves more than just having better balance within your employee teams. It also means having people from all kinds of backgrounds and identities at every level of your organization. This goal also involves a conscious effort to diversify your teams and management.

To track your metrics and understand the percentage of diversity in your hiring, take your total company hires and divide by a categorized people group, then multiply by 100 to get a percentage.

People Group-Specific Diversity Rate = (Categorized people-group hires Total company hires (within a timeframe)) x 100

  • Your company hired a total of 85 employees over the course of a year
  • Of those 85 employees, 25 are considered in a diverse class

People Group-Specific Diversity Rate = (25 85) x 100 = 29.4%

It is projected that by the year 2024, almost 50% of workers in the US will be from a diverse class.

8. Pay Equity

Pay equity is a means of eliminating sex and race discrimination in the wage-setting process within your company. The goal is to measure employee compensation so that it is fair, just, and equitable. To calculate this percentage, subtract the lower wage from the higher wage, divide this number by the higher wage, then multiply by 100.

You can calculate equity standards by comparing variables such as employee performance, education, experience, and management or supervisory levels to ensure that employees in similar roles are paid equitably.

Our example below shows the gender pay gap between the average male pay and the average female pay for the same position at a company when the male pay is higher. You can also use this calculation to determine pay gap among other diversity groups (ethnicity, disability, etc.).

Gender Pay Gap = ((Average high pay – Average low pay) Average high pay) x 100

  • The average pay for male sales managers at your company is $100,000
  • The average pay for female sales managers at your company is $86,000

Gender Pay Gap = (($100,000 – $86,000) $100,000) x 100 = 14%

9. Overtime Percentage

Calculating overtime as a percentage tells how efficiently you are managing your scheduling and overall FTE staff. To calculate overtime as a percentage, take your overtime pay amount and divide by your total payroll, then multiply by 100. This result will show you what percentage of your payroll was allocated to overtime costs.

Overtime Percentage = (Overtime pay amount Total payroll) x 100

  • Your total payroll for the month was $235,500
  • Your total overtime pay amount was $35,450

Overtime Percentage = ($35,450 $235,500) x 100 = 15.1%

If you find your overtime percentage is high compared to similar businesses or it rises month over month, consider training , technology, or other ways to reduce it.

10. Absenteeism Rate

The cost of on-going employee absenteeism can impact your bottom line and companys overall performance (including employee morale and customer satisfaction).

To get a grip on this common workplace challenge, you should measure it by calculating the total number of work days missed divided by the total number of work days scheduled, then multiply by 100 to get a percentage.

Absenteeism = (Work days missed Total work days scheduled) x 100

  • You own a restaurant that is open 7 days a week
  • You have a total of 25 employees that each work 20 days per month
  • Your total work days scheduled among all employees in the course of a month is 500 (25 x 20)
  • Of those 500 scheduled days, 12 scheduled days were missed due to employee absenteeism

Absenteeism = (12 500) x 100 = 2.4%

According to the Bureau of Labor and Statistics, the average absenteeism rate in the US is 3.2% . If your absenteeism rate is higher than you would like, consider implementing an employee attendance policy or improving employee engagement .

11. Training Spend Per Employee

Calculating this metric is fairly simple. First, determine the cost of your companys overall employee training, along with all related expensessuch as travel, course fees, and the cost of your learning management system (LMS) . This number is divided against the total number of employees on payroll.

Training Spend Per Employee = Total training costs Number of employees

  • You have 25 employees at your company
  • Your total training costs for your company are $30,000

Training Spend Per Employee = $30,000 25 = $1,200

Assessing training spend per employee will help you maximize the impact of training in your company. In its 2020 survey, Training magazine found that businesses with 100999 employees spent about $1,700 on training per employee .

12. Training Return on Investment

To calculate this metric, you first assess overall employee productivity based on performance metrics . This metric often includes measures that come from sales performance of your team in a particular region or product line. This also should include an assessment of customer loyalty, either within a specific product or service line, or throughout the entire organization (this concept is also known as your net promoter scores (NPS).

Training Return on Investment (ROI) = ((Value of increased performance – Cost of employee training) Cost of employee training) x 100

  • You employ 25 sales employees at your company
  • Your cost of employee training for the year for all 25 sales employees is $30,000
  • Increased performance due to training for the year results in a $90,000 higher profit

Training Return on Investment (ROI) = ($90,000-$30,000) $30,000) x 100 = 200%

If your cost of employee training is equal to the value of the increased performance your percentage would be 100%. This means that you returned the full value of your investment. As a general rule, you want your ROI to be higher than 100%.

13. Employee Referral Program Success

Referral programs , as one part of your recruitment strategy, help create a pipeline of qualified employees. To calculate, use the number of positions you have had open that resulted in referrals and the number of referrals you have hired.

Employee Referral Program Success = Number of referrals hired Number of open jobs resulting in referrals

  • Your company had 10 open positions with candidates that were referred by current employees
  • Of those 10 open positions, 4 resulted in a hire from a referral

Employee Referral Program Success = 4 10 = 40%

The average employee referral success percentage is 27% . Anything above this amount is considered a very good percentage in terms of referral success.

Bottom Line

Monitoring your HR team performance and employee-related metrics is essential to your success. These metrics provide your company with the essential and oftentimes unseen data it needs in determining whether or not the company is spending its resources in the wisest way possible.

What are the HR metrics

HR metrics, or human resources metrics, are key figures that help organizations track their human capital and measure how effective their human resources initiatives are. Examples of such data include turnover, cost-per-hire, benefits participation rate , and others (we’ll get into more of them later).

What is the most important HR metric

The Most Important HR Metrics You Should be Measuring

  1. Cost Per Hire. Understanding how much it costs you to recruit one person can be very helpful.
  2. Turnover. Measuring staff turnover helps you understand whether your retention strategies are working.
  3. Absence.
  4. Job Satisfaction and/or Engagement.
  5. Performance.

What are the common metrics used by HR professionals

Here are some key HR metrics that are helpful in this process.

  • Absence rate.
  • Absence rate per manager.
  • Overtime expense.
  • Employee Productivity Index.
  • Training expenses per employee.
  • Training effectiveness index.
  • Training efficiency.
  • Employee happiness.

What are HR metrics and analytics

Metrics don´t say anything about a cause, they just measure the difference between numbers. HR analytics, also called people analytics, is the quantification of people drivers on business outcomes. Analytics measures why something is happening and what the impact is of what’s happening.